Effective Date: July 15, 2026
At Cotton Bazar BD, customer satisfaction is our priority. We strive to deliver high-quality products, including our Women’s Kaftan Co-Ord Set (3-in-1 Combo Pack). If you experience any issues with your order, please review our Return & Refund Policy below.
You may request a return or exchange if:
You receive the wrong product.
The product arrives damaged or defective.
The item has a verified manufacturing defect.
You receive an incomplete order.
To be eligible, you must contact us within 48 hours of receiving your order.
Returned products must:
Be unused and unwashed.
Be in their original condition.
Include all original tags, packaging, and accessories (if any).
Be free from stains, perfume, or any signs of wear.
We reserve the right to refuse returns that do not meet these conditions.
We are unable to accept returns or exchanges for:
Products damaged due to customer misuse.
Items that have been worn, washed, or altered.
Requests made after 48 hours of delivery.
Minor color variations caused by different mobile or computer screen settings.
Size issues resulting from not reviewing the product size information before ordering.
Refunds are provided only in situations where:
A replacement product is unavailable.
The order cannot be fulfilled.
The wrong product was delivered and a replacement cannot be arranged.
The order is cancelled by Cotton Bazar BD before shipment.
Approved refunds will be processed using the original payment method where applicable. For Cash on Delivery (COD) orders, refunds may be issued via mobile banking or bank transfer.
Refund processing typically takes 5–10 business days after approval.
If your exchange request is approved:
Our support team will guide you through the return process.
After receiving and inspecting the returned item, we will ship the replacement product.
Exchange delivery times may vary depending on your location.
If the return is due to our error (wrong, damaged, or defective product), Cotton Bazar BD will bear the return shipping cost.
If the return request is made for any other approved reason, the customer may be responsible for the return shipping charges.
Orders may be cancelled before shipment by contacting our customer support team.
Once an order has been shipped, cancellation requests may not be accepted.
If you need assistance with a return, exchange, or refund, please contact us:
Cotton Bazar BD
Website: https://cottonbazarbd.com/
Email: support@cottonbazarbd.com
Phone: Your Customer Support Number
We appreciate your trust in Cotton Bazar BD and are committed to providing a smooth and satisfying shopping experience.